In any company or business there is a major difference between marketing and selling that emphasizes all the differences: marketing departments get given a budget by the business to spend and the sales department get a target amount of money they need to make for the business.
I have seen the arguments between sales and marketing departments that go something like this: marketing dept – “We spent x thousands on Adwords, SEO and social media marketing this month and you didn’t convert enough sales, the sales department aren’t doing their job, it’s not our fault!” Sales dept – “Most of the leads were useless and you need to get us more quality leads to sell to, it’s not our fault!”
In a small business you as the business owner might wear both the sales hat and the marketing hat but are you doing both? Or are the people you employ doing both effectively?
Anyone with an amount of money can go right now and pay for instant online advertising to get clicks from Google, Likes on Facebook, followers on Twitter and any number of other offline advertising to generate interest. But does that translate into sales on it’s own? Almost never. Marketing people won’t like me for saying this but marketing is easy for most business owners; they know their “product”, they know their target audience and if they have a budget they can pay to advertise to those people. Selling and generating income is not so easy.
The major sympathy I have for marketing people is that when they execute an effective campaign but the business owner doesn’t know how to sell or hasn’t instructed the right people to sell, then the marketer will get the wrap when they actually did a good job. Equally a business owner trying to do both jobs might wonder why the money and time he invested in marketing didn’t pay off when it was his selling that let the whole thing down.
So you’ve thrown a bit of money at advertising and marketing how do you close those sales down and generate some income? Here are my top tips for selling to your leads:
- Make sure your marketing messages have a call to action that will lead to a sale (not just any call to action); contact form so you can call them and close a sale, buy now button, request a visit or sales call, toll free phone number to call, offer something free that will give an opportunity to speak to the potential client or email them, give special limited time offers if they buy now.
- Don’t try and automate everything. People still like to buy from people, get a conversation going either by email or phone. Increase your prices to make it worth you while if you have to but it’s more likely to work even with a higher price if you close a sale face to face or on the phone.
- Make it easy to buy. Use services that give plenty of options for payment (credit cards, bank transfer etc) and varied price levels. If they come in at a lower price service/product you can up sell later.
- Consider how much money you need to make every month, times that by 12 to give your annual target, divide that by 52 to give a weekly target and divide that by 5 (if you run a Mon – Fri business) to give you a daily sales target. Stick to it and work on achieving your target daily. Noticing you missed your sales target at the end of the month is too late to do anything about it.
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